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Return and Refund Policy

How do I return a product

Products purchased from may be returned within 30 days of receipt of goods upon approval from Advantus. Items must be in original packaging and unused. Items that are not defective will not receive a refund of shipping costs. Contact us at and be sure to send us as many of the following as possible:

  • Advantus order number or invoice number.
  • Packing list and invoice if not purchased from Advantus.
  • Reason for return request.
  • If a product is defective explain what is wrong with the product, photos help.

For USA customers

Advantus will reserve the option to pay for the return shipment and provide a replacement or refund you the cost of your purchase. The refund process, if approved, will be processed once the product arrives at our location. Please note, depending on your credit card company, it may take two to ten days after the credit is applied to post to your account.

For non-USA customers

Please contact us at with all details. You will need to make the shipping arrangements.